FAQ

Our outdoor faucets are primarily constructed from high-grade brass and stainless steel, with durable ceramic valve cores. These materials ensure resistance to corrosion, extreme temperatures, and provide long service life even in harsh outdoor environments.

Yes, our premium garden hoses are made from food-grade materials that are BPA-free and safe for drinking water. These hoses are clearly marked with a "Drinking Water Safe" label. Please check the product specifications for confirmation on specific models.

Our standard sprinklers are designed to handle water pressure between 20-60 PSI. For commercial applications requiring higher pressure, we offer heavy-duty models that can operate effectively up to 100 PSI. Always check the specific product documentation for exact pressure ratings.

We offer a standard 2-year warranty on all our products, covering manufacturing defects. Our premium line of outdoor faucets and irrigation systems come with an extended 5-year warranty. The warranty does not cover damage from improper installation, misuse, or natural disasters.

Our minimum order quantity (MOQ) varies by product category: 100 units for standard faucets, 200 units for hoses, and 50 units for smaller items like pruning shears. For OEM/ODM orders, MOQs are typically higher and depend on customization requirements.

Sample orders can be placed through our sales team or via our website. Most samples are available for purchase at a discounted rate, which is refundable when you place a bulk order. You can request samples by contacting our sales department or using the "Request Sample" button on product pages.

We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal for sample orders. For regular orders, we typically require a 30% deposit with the balance due before shipment. We can discuss alternative payment terms for established customers.

You can request a price quote by contacting our sales team directly via email or phone, or by filling out the quote request form on our website. To provide an accurate quote, please specify the product model, quantity, and any special requirements or customizations needed.

Transit times vary by destination: 15-25 days to Europe and North America, 10-18 days to Asia, and 25-40 days to South America and Africa. These are ocean freight estimates. Air freight options are available for urgent orders with delivery in 3-7 days.

We can arrange for export customs clearance from China. For import customs clearance in your country, we provide all necessary documentation (commercial invoice, packing list, certificate of origin) but the importer is responsible for local customs procedures and duties.

We offer comprehensive customization including logo printing, color matching, material selection, packaging design, and functional modifications. Our engineering team can develop entirely new products based on your specifications and requirements.

OEM development timelines depend on complexity: 2-4 weeks for simple modifications like color changes or logo application, 4-8 weeks for functional modifications, and 8-16 weeks for completely new product development. This includes design, prototyping, and testing phases.

We accept returns for defective products within 30 days of receipt. All returns must be authorized by our customer service team. Defective items will be replaced or repaired at no cost. Returns due to incorrect ordering may be subject to a restocking fee of 15-20%.

To process a warranty claim, contact our customer service with your order details and photos of the defective item. We may request the item be returned for inspection. Upon verification of a manufacturing defect, we will arrange for a replacement, repair, or credit based on the situation.